AI's Potential Impact on BPO Jobs in India and the Philippines

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AI is nipping at the heels of outsourced BPO jobs in countries like India and the Philippines. I know people in the Philippines who can attest to the difficulty of finding such work already, before the full effects of AI are felt. The following video does an excellent deep-dive into the reality of BPO work in what may be the dawn of the AI era. 

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