The Illusion of Control in Roadmaps
There we were, on a Zoom call, sharing our quarterly roadmap with leadership. The visuals were clean with dates, themes, milestones, and color coding. I think it's safe to say that the emotional effect of such a roadmap is a sense of alignment, clarity, and reduced anxiety. That's where there may be a problem. Roadmaps create psychological safety, but that safety can become an illusion of control. Visual order reduces anxiety. We humans are social beings, and stories are core to our way of thinking about life. We prefer structured narratives over ambiguity. A roadmap, high level though it may be compared to a detailed project plan, turns uncertainty into a sequence. Having dates implies predictability, and sequencing implies causality. Executives, for their part, want forward visibility. They want to see into the near- and mid-term future to the extent possible. Sales wants commitments that can be communicated and kept. Finance wants forecasting. Engineers look at the roadma...