Document Everything
Early in my career, I worked as a web producer at a startup, an experience I have written about before. It was a formative role that required wearing multiple hats and operating with a high degree of ownership. One of my primary responsibilities was receiving content from publishers and converting it into a format compatible with our online reader. The inputs varied widely. Investment newsletters arrived as emails, Word documents, PDFs, and in one case even by postal mail. Each format required a different workflow, and transforming them into publish-ready content demanded both technical adaptability and careful attention to detail. Although I could have managed most of the process from memory with minimal notes, I made a deliberate decision to fully document my work. I created step by step guides, including screenshots, and stored everything in Confluence. I also made sure my colleagues knew where to find it. My thinking was simple: if something unexpected happened, the business should...